Return – Refund – Exchange

We want happy customers, and we put too much effort into support and services to satisfy our clients who are shopping at CPAPstore.gr, we are pleased to assist you with any Return – Refund or Exchange you may have. First, you have to notify us by filling out the form below, including your name, email, the Order Number, Mobile Number and the reason for the return or the exchange, within 14 days

First, you have to notify us by filling out the form below, including your name, email, the Order Number, Mobile Number and the reason for the return or the exchange, within 14 days

Considering the hygiene of medical equipment, the product you want to return or exchange MUST be Unopened, Unused, or there are signs of previous use. If you are in any doubt about which product you need, please email us before purchasing. You will bear the cost and responsibility of returning the products to us safely. For hygiene reasons, products sold from CPAPstore.eu used for bodily contact, whether directly touching the skin or indirectly via exhalation, may not be returned or exchanged. If you are in any doubt about which product you need, please email us before purchasing.

You will bear the cost and responsibility of returning the products to us safely

You will bear the cost and responsibility of returning the products to us safely

Returns (if applicable)

Our policy lasts 14 days Unfortunately, if 14 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error (if applicable):
  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

We regret that refunds will not proceed for products that are not returned with their original packaging or show obvious signs of previous use unless they are faulty and still within the manufacturer’s warranty.

Shipping Costs are not refundable. In case of free shipping, the actual amount that will be held from your actual order will be:

  • 18 € for products up to 1 kg
  • 36 € for products more than 1 kg

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account

Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is settled on your account.

Next, contact your bank. There is often some processing time before a refund is settled on your account.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us by filling out the form below.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We will then either promptly fix (by replacing it with a new part) the faulty unit or send it back to you at our expense, depending on circumstances and at our discretion. If you need to exchange it for the same thing, contact us by filling out the form below

Shipping

To return your product, first of all, contact us by filling out the form below.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancel Order

Did you make an order by mistake or have a desire to cancel it? You must notify us within the next 6 hours. Otherwise, the order will be processed to the agent for shipping.

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Contact and return details:

CPAP STORE OE
G.KAICHANIDIS-D.PAPADOPOULOS OE
SOKRATOUS 105
KALLITHEA 17672
GREECE
+30 210 9587874
VAT: EL801790670
Gemi:163379803000